Privacy Policy

Last updated: June 1, 2020

Thank you for choosing to be part of our community at Trulox LLC (“Company”, “Trulox”, “we”, “us”, or “our”). The privacy is very important to us. We are committed to protecting your personal information and your right to privacy.

When you visit our website https://trulox.com, and use our services, you trust us with your personal information, the information that can be used to directly or indirectly identify you (“Personal Data”, “Personal information”). We take your privacy very seriously. In this privacy policy, we will explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our sites and our services.

This privacy policy applies to all information collected through our website and/or any related services, sales, marketing or events (we refer to them collectively in this privacy policy as the “Services”).

All and any information stored by Trulox is treated as strictly confidential. All information is stored securely and is accessed by qualified and authorized personnel only.

This Privacy Policy is governed by our Terms of Service.

Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.

If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at [email protected].

WHAT INFORMATION DO WE COLLECT?
HOW DO WE USE YOUR INFORMATION?
WILL YOUR INFORMATION BE SHARED WITH ANYONE?
DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
DO WE USE GOOGLE MAPS?
HOW LONG DO WE KEEP YOUR INFORMATION?
HOW DO WE KEEP YOUR INFORMATION SAFE?
DO WE COLLECT INFORMATION FROM MINORS?
WHAT ARE YOUR PRIVACY RIGHTS?
CONTROLS FOR DO-NOT-TRACK FEATURES
DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
DO WE MAKE UPDATES TO THIS POLICY?
HOW CAN YOU CONTACT US ABOUT THIS POLICY?

1. What information do we collect?

Personal information you disclose to us

We collect personal information that is necessary for the use of our services.

When registering for or using the Trulox Service, we ask for and collect Personal information from you. This information is necessary for the adequate performance of the contractual arrangement which is in place between you and Trulox and allow us to comply with our legal obligations.

We collect Personal information that you voluntarily provide to us when expressing an interest in obtaining information about us or our products and services, when participating in activities on the Services or otherwise contacting us.

The Personal information that we collect depends on the context of your interactions with us and the Services, the choices you make and the services you use. The Personal information we collect can include the following:

Signup information. When you sign up in Trulox for a free quote we ask you to provide your name, email address, address, a phone number and a message.

Publicly Available Personal Information. We may collect first name, maiden name, last name, current and former address; phone numbers, email addresses, business email, business phone number, and other similar data.

Personal Information Provided by You. We collect app usage, data collected from surveys, purchase history, financial information (purchase history, invoices), and other similar data.

Payment Data. To order and use services of the Trulox we may require you to provide certain financial information in order to facilitate the processing of payments. We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your Personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information. All payment data is stored by We Pay, a Chase bank company. You may find their privacy policy link(s) here: https://go.wepay.com/privacy-policy/.

Communications, Chats, Messaging. When you communicate with us, we collect information about your communication and any information you choose to provide or disclose. In order to answer to your request, we may access information provided by email, chats, purchase history, etc.

Trulox processes Personal information you provide to us on legal basis of: (i) your consent, given when you voluntarily providing as Personal Data details in sign-up form or by e-mail; (ii) performance of contractual arrangement and obligations between us; (iii) pursuance of legitimate interests of Trulox as Data Controller.

All Personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information prior to the service completion.

Information that we collect automatically

Some information is collected automatically when you visit Trulox Services.

When you use Trulox website or contact us directly, we may collect information, including Personal Information, about the services you use and how you use them. This information is very important for the adequate performance of the contract and it helps us to improve the functionalities of the website.

We automatically collect certain information when you visit, use or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies. We use cookies, beacons, tags, scripts and other similar technologies, such as CI codes (click tracking), ISC (source tracking), and ITC (item tracking codes). We also automatically collect information about device’s operating system, phone model, device ID and customer number. You can find out more about this in our Cookie Policy.

Log data and Device information. We collect devices, cookie identifiers, or others such as the ones used for analytics and marketing, tools and protocols, such as IP (Internet Protocol) addresses; applications; and other similar data.

Geo-location data. We collect information about your approximate location as determined by data such as your IP address and GPS coordination to offer you an improved user experience and provide Services. Such data may be collected only when you access Trulox using your device.

Request related data. We also collect Personal data related to the service you have ordered, your orders, rendered services information and any other information which you disclosed in the process as service provision.

Trulox processes this information on legal basis of: (i) your consent, given when you voluntarily providing as Personal data details in sign-up form or by e-mail; (ii) performance of contractual arrangement and obligations between us; (iii) pursuance of legitimate interests of Trulox as Data Controller.

Information that we collect from third parties

We may share and/or collect additional information about you from third parties primarily to assist us in understanding how we can maintain and improve the services we offer to better serve you.

Usage information. We use services like Google Analytics and Hotjar, which use cookies and other tracking technologies to gather usage data that allows us to improve our products and services. The services contained in this section enable Trulox to monitor and analyze web traffic and can be used to keep track of User behavior. Google Analytics is a web analysis service provided by Google LLC (“Google”). Google utilizes the Data collected to track and examine the use of this website, to prepare reports on its activities and share them with other Google services. Google may use the Data collected to contextualize and personalize the ads of its own advertising network.

2. HOW DO WE USE YOUR INFORMATION?

Trulox process all your Personal Data adhering on the general data processing principles:

We process Personal data lawfully, fairly and in a transparent manner in relation to you;
We collect and process Personal data only for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes;
We ensure that Personal data is adequate, relevant and limited to what is necessary for relation to the purposes for which they are processed;
We ensure that Personal data is accurate and, where necessary, kept up to date;
We ensure that Personal data is kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed;
We process Personal data in a manner that ensures appropriate security of the personal data, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organizational measures.

All information is stored securely and is accessed by qualified and authorized personnel only.

We use Personal information collected via our Services for a variety of business purposes described below. We process your Personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.

We use the information we collect or receive:

To send you our contact information. We use the Personal information you provide to us for sending you our electronic business card, contact information and any changes of those.

To send you marketing and promotional communications. We use the Personal information you send to us for our marketing purposes, for promotions, and notifications. If you wish to change withdraw the consent for direct marketing, you may exercise such option at any time you wish by following the instructions to unsubscribe in the received SMS/email or by contacting us at [email protected].

To send administrative information to you. We may use your Personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.

Fulfill and manage your orders. We may use your information to fulfill and manage your service requests, appointments, payments, returns, and exchanges made through the Services.

To post testimonials. We post testimonials on our Website that may contain publicly available personal information such as First Name, Last Name, Profile Image as posted about our company on 3rd party sites. If you wish to update, or delete your testimonial from our website, please contact us at [email protected] and be sure to include your name, testimonial location, and contact information.

Deliver targeted advertising to you. We may use your information to develop and display content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness. For more information, see our Cookie Policy.

Request feedback. We may use your information to request feedback and to contact you about your use of our Services.

To protect our Services. We may use your Personal data for security, fraud prevention and investigations. We use your data (including your communications) if we think it’s necessary for security purposes or to investigate possible fraud or other violations of our Terms of Use or this Policy and/or attempts to harm our Users.

To enforce our terms, conditions and policies for Business Purposes, Legal Reasons and Contractual.

To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.

To deliver services to the user. We may use your information to provide you with the requested service.

To respond to user inquiries/offer support to users. We may use your information to provide customer support, respond to your inquiries and solve any potential issues you might have with the use of our Services.

To provide, operate, optimize and maintain our products and services.

For other Business Purposes. We may use your information for other Business Purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Services, products, marketing and your experience. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end users and does not include personal information.

Links to Other Sites. Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third-party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

We may process or share data based on the following legal basis:

We may process your Personal data if you have given us specific consent to use your personal information in a specific purpose.
We may process your Persona data when it is reasonably necessary to achieve our legitimate business interests.
Where we have entered into a contract with you, we may process your Personal information to fulfill the terms of our contract.
We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
We may disclose your Personal information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

More specifically, we may need to process your Personal data or share your Personal information in the following situations:

Vendors and Other Third-Party Service Providers. We may share your Personal data with third-party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts. We may allow selected third parties to use tracking technology on the Services, which will enable them to collect data about how you interact with the Services over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content and better understand online activity. Unless described in this Policy, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes.

Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Third-Party Advertisers. We may use third-party advertising companies to serve ads when you visit the Services. These companies may use information about your visits to our Website(s) and other websites that are contained in web cookies and other tracking technologies in order to provide advertisements about goods and services of interest to you. See our Cookie Policy for further information.

Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.

EU-U.S. Privacy Shield. When providing Services, personal data might be transferred to data recipients established in third countries and participating in the EU-U.S. Privacy Shield Framework. In certain situations, Trulox may be asked to disclose personal data in response to lawful requests by public authorities, other competent authorities, including when it is required to meet national security or law enforcement requirements, and will do so where permitted by local data protection laws.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.

5. DO WE USE GOOGLE MAPS?

Yes, we use Google Maps for the purpose of providing better service.

This website and mobile application use Google Maps APIs. You may find the Google Maps APIs Terms of Service here. To better understand Google’s Privacy Policy, please refer to this link.

By using our Maps API Implementation, you agree to be bound by Google’s Terms of Service. By using our implementation of the Google Maps APIs, you agree to allow us to gain access to information about you including personally identifiable information (such as usernames) and non-personally identifiable information (such as location). We will be collecting the user location.

The Maps APIs that we use store and access cookies and other information on your devices. If you are a user currently in the European Economic Area (EU countries, Iceland, Liechtenstein and Norway), please take a look at our EU User Consent Policy, which can be found in our Cookie Policy.

6. HOW LONG DO WE KEEP YOUR INFORMATION?

We keep your information for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your Personal information has been stored in backup archives), then we will securely store your Personal information and isolate it from any further processing until deletion is possible. If you wish to review, change or request to delete your personal information, then please fill the form https://trulox.com/do-not-sell-my-info and we will respond within 30 days.

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

We aim to protect your Personal information through a system of organizational and technical security measures.

We have implemented appropriate technical and organizational security measures designed to protect the security of any Personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your Personal information, transmission of Personal information to and from our Services is at your own risk. You should only access the services within a secure environment.

We therefore encourage you to avoid providing us or anyone with any additional sensitive information of which you believe its disclosure could cause you substantial or irreparable harm.

8. DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly collect data from or market to children under 18 years of age.

Trulox website and our Services are not intended for or directed to persons under the age of 18. We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that Personal information from users less than 18 years of age has been collected, we will take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from children under age 18, please contact us at [email protected].

9. WHAT ARE YOUR PRIVACY RIGHTS?

You may review, change, or request to delete your personal information at any time.

You are entitled to a range of rights regarding the protection of your Personal Data. Those rights are:

The right to access. If you wish to access your Personal information that we collect, you can do so at any time by contacting us. Upon your written request, we will provide you with information about whether we hold any of your Personal information.

The right to correct, update or delete. We generally retain your Personal information for as long as is necessary for the performance of the contract between you and us and to comply with our legal obligations. You can correct, update or request deletion of your Personal data by contacting us using the contact details provided below.

The right to transfer. You have a right to transfer all or part of the information collected about you to you or another data controller, where technically feasible (the right to data portability, with limitations and restrictions as specified in the EU General Data Protection Regulation).

The right to object to the processing. You have a right to object to processing. When we rely on your consent to process your Personal information, you may withdraw consent at any time by contacting us using the contact details provided below. When you object to processing of Personal data when processing is carried out on the basis of legitimate interest, we will carefully consider such a request, which may result in your contract termination.

Data protection authority. If you are resident in the European Economic Area and you believe we are unlawfully processing your Personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm. However, we recommend attempting to reach a peaceful resolution of the possible dispute by contacting us first.

Cookies and similar technologies. Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. To opt-out of interest-based advertising by advertisers on our Services visit http://www.aboutads.info/choices/. For further information, please see our Cookie Policy.

10. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected.

11. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

Yes, if you are a resident of California, you are granted specific rights regarding access to your Personal information.

Under the California Consumer Privacy Act (‘CCPA’) consumers have the right to request (i) to disclose the categories and specific pieces of Personal data that we have collected about you; (ii) to delete any Personal data we have collected; (iii) not to sell your Personal information.

Personal Information We Collect: identifiers (such as name, address, email, phone number and transactional information), commercial information (such as a record of the services purchased), and internet or other electronic network activity information (such as usage information, IP address, cookie information, and customer feedback).

Why We Collect Your Personal Information: We use the collected identifiers in order to provide our services to you; we use identifier and commercial information for data analysis and administration; we use identifier, commercial information and electronic network activity information for marketing, advertising and the security reasons.

How We Collect Your Personal Information: We collect identifiers and commercial information directly from you and Internet or other electronic network activity from your usage of our website and our services.

With Whom We Share and Sell Your Personal Information: We do not sell personal information in exchange for any monetary consideration, but we do share data with advertising networks, website analytics companies.

If you make a request, we have 30 days to respond to you. If you would like to exercise any of these rights, please visit https://trulox.com/do-not-sell-my-info

12. DO WE MAKE UPDATES TO THIS POLICY?

Yes, we will update this policy as necessary to stay compliant with relevant laws.

We may update this privacy policy from time to time. The updated version will be indicated by an “Last updated” date and the updated version will be effective as soon as it is posted on the website. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

This Policy is an integral part of Trulox Terms of Services.

13. HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have questions or comments about this policy, you may contact us at:

Trulox LLC
1936 St Louis St Suite B
New Orleans, LA 70112
United States
Phone: 833-387-8569
[email protected]

HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the laws of some countries, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please visit: https://trulox.com/do-not-sell-my-info. We will respond to your request within 30 days.